SDG&E INITIATIVES TO HELP CUSTOMERS DURING COVID-19

In theseunprecedented and challenging times, we hope you and your family are healthyand safe. We are all in this together and our hearts go out to all thosedirectly affected by the virus, as well as their families, friendsand coworkers.

We understandthat with the coronavirus outbreak comes hardships such as financial losses andchanges to people’s livelihoods. To ease the burden on customers, SDG&E is suspendingservice disconnections for nonpayment until further notice. If you are strugglingto pay your SDG&E bill, please call SDG&E’s Customer Contact Center at1.800.411.7343 and they can help you make payment arrangements that work for you.

SDG&E istemporarily waiving late payment fees for business customers whosefinances have been affected by the coronavirus. The company does not chargeresidential customers late payment fees.

SDG&E hasdecided to postpone all non-critical planned outages and will onlyproceed with outages related to emergencies, public safety and wildfiremitigation. It’s a stressful time and SDG&E is doing everything they can tominimize customer disruptions.

SDG&E is proudto serve this community and provide support in any way they can. That’s why they’vepartnered with other San Diego leaders to launch the COVID-19 CommunityResponse Fund. This fund will help support local nonprofit groups that help theneedy with food, rent and utility bill assistance. SDG&E donated $1million to support programs and help organizations address the growingeffects of the coronavirus outbreak. If you’d like to learn more about whatSDG&E is doing to help during this pandemic, or to get the latest updates,visit sdge.com/coronavirus.

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